Website checklist

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Please make sure that your website meets all the requirements listed below as per credit card scheme regulations

Website content requirements help provide a smooth shopping experience for consumers and minimize cardholder disputes and chargebacks.

Website content must reflect the merchant licensed business activity. The website URL must match the one provided in your application; no other URL is allowed.
Website must not contain prohibited products or services.
Website must show items/products/services descriptions, pricing, and transaction currency.
Website must display the accepted card logos (Visa, Mastercard, etc.) on the Home page.

Must include the following information:

“United Arab Emirates is our country of domicile” and stipulate that governing law is local law.
Accepted card types (Visa, Mastercard) and transaction currencies.
We will not trade with or provide services to OFAC or sanctioned countries.
Minors (under 18) may not register or transact on the website.
Cardholders must retain transaction records and comply with merchant policies.
Users are responsible for maintaining the confidentiality of their accounts.

Cardholder details and personally identifiable information will not be stored, sold, shared, rented, or leased to third parties.
Merchant will not pass card details to third parties.
Merchant ensures data privacy and security through hardware and software measures, but cannot guarantee online security.
Merchant is not responsible for privacy policies of linked third-party websites. Contact them directly for information on their practices.
Website policies and T&C may be updated occasionally. Customers should check frequently for updates. Modifications take effect on the day they are posted.

Must clearly describe the process

Keep proof of delivery receipt signed or confirmed by the registered customer

Must describe how customers will receive payment confirmation (email, SMS, or mail) and expected timing.

Refunds must be issued to the original payment method within 10–45 days, depending on the issuing bank.
Clearly detail return, refund, and cancellation policies. Example scenarios for refunds:
- Wrong product sent by merchant
- Product is defective
- Product damaged during shipping
- Product tampered
If no refund policy exists, this must be clearly communicated before purchase to avoid disputes.

Specify time frame and conditions for reporting cancellations or replacements.
State conditions under which cancellation or replacement is allowed.
If no cancellation policy exists, this must be clearly communicated before purchase.

Website must display: